Frequently Asked Questions
- The box office in Agoura Hills is open for walk up from 10am – 6pm, seven days per week. The box office at Montclair is open daily from Noon until Midnight, and The Santa Clarita box office is open for walk up from 11am – close on the same days. The Saban, Oxnard PACC, The Libbey Bowl, Starlight Bowl and Redondo Beach PAC do not have walk up box office hours, except for 90 minutes prior to a show. Telephone box office hours for all venues are: 10am – 6pm seven days per week.
- If you are seated at a table, you are required to purchase dinner and must arrive by 7pm. There is a two drink minimum for all attendees.
If you are seated at a table, we ask that you arrive no later than 7pm.
Headlining acts take the stage at 8:00pm at the Canyons, the Saban Oxnard PAC and Redondo Beach PAC. At Libbey Bowl and Starlight Bowl our headliners go on at 7pm. Openers normally go on an hour prior to the headliner’s set time.
We ask that customers arrive early so that we can get everyone in the venue, seated at their table, served dinner, tables cleared and checks closed out before the headlining act takes the stage. This is important because it insures that servers and other people will not be walking in front of you while you watch the show. Also keep in mind that we often have several hundred people who all need to eat in this compact time frame. Also, keep in mind that in my instances, dinner seating is first come –first served. We ask that people arrive early so we can provide the best service possible.
You can upgrade your GA tickets for dinner seating when you arrive for the show . You would just pay the difference in price between a GA ticket and a seated one. Availability for upgrades varies depending on the show and what tickets have been sold.
Tickets can be purchased 7 days a week at The Canyon locations, or at any venue the day of the show. Tickets are also available over the phone at 888-645-5006, or online at AXS.com. At the box office, there is a $5 facility fee on each ticket as well as a $5 processing fee per ticket, when purchasing with a credit card. If you come to the box office and pay cash, the $5 processing fee is waived. If you purchase through AXS you will incur AXS fees, which vary from show to show. When you purchase directly through our box office, on the phone or in person, you do not pay AXS fees, but the $5 Facility Fee and the $5 credit card processing fees do apply.
Fees are used to maintain our venues. These go toward things like rent, utilities, repairs and maintenance, etc. No, the fee cannot be waived.
There are no refunds on tickets purchased unless the show in question is cancelled or rescheduled. Sometimes tickets can be exchanged for another event but there are no direct refunds on any show, except in case of cancellation. When a show is postponed, there is a window when refunds can be obtained once the new date is announced.
If the show will not be happening on the originally schedule date, the customer is entitled to a full refund. There is a 30-day window for refunds once the re-scheduled date is announced. However, we always advise patrons to hold onto their tickets, which will be honored on the new date. In some cases, we can exchange tickets for a different future show of equal value.
The seating arrangement can change slightly depending on the sales of an event, but this will never cause anyone to have a less desirable seat than what was originally purchased.
You will give the person a photo copy of your valid Driver’s License or Photo ID. Write a personal letter stating who you are releasing the tickets to. Sign and Date the letter and it will be accepted at the box office.
Don’t worry you can come to the box office and show us your Valid Drivers license and or Photo ID, but it must be done in person during regular box office hours at one of our Canyon locations.
When you are notified by our box office of the event change, you will be asked to make your decision. If for some reason that is not possible, you must contact us within two weeks.
Once doors open for a particular event the box office can only accommodate ticket sales for the ongoing event. Ticket sales for upcoming shows will resume during regular box office hours.
Gift cards can only be purchased through the box office, preferably in person. Even if a gift card is purchased over the phone, it must be picked up in person at one of our Canyon locations. Gift cards can not be used for tax and/or gratuity.
Yes, we will find you a seat in one of our handicapped access areas.
I’m sorry, but we are in no way affiliated with any other ticket outlet than AXS. You will have to take the problem up at your point of purchase.
Agoura, Santa Clarita, Montclair and Oxnard all have ample free parking. There are detailed instructions on where/how to park at Saban that venue’s page on our website. Parking at Starlight Bowl is $20 per car. There are various parking options in downtown Ojai at The Libbey Bowl.
Under 18 must be accompanied by a paying adult. Some events, like Boogie Knights are 21+, but in most cases, it’s Under 18 as long as the minor is accompanied by a paying adult.
b. Likewise, all patrons must have tickets, no matter how young.
If you bought tickets on the dance floor, dinner service ends at 8:30pm so servers are not interrupting the main act.